Refunds and cancellation

1. Our policy

Donations are non-refundable. If you made a mistake (a wrong amount, or the same donation twice), email contact@adoptastudent.net within 2 days and we will refund it.

2. What counts as a mistake

• a gift made for the wrong amount;
• the same gift made twice by accident;
• a charge you did not make (please also tell your bank).

3. What is not refunded

• a gift reported more than 2 days after it was made;
• a gift that has already been paid to a school for a child’s fees;
• a change of mind about a gift made as intended.

4. How to ask for a refund

Write to contact@adoptastudent.net within 2 days of the gift, with the date, the amount and the email address you gave with. We will reply and tell you what happens next.

5. How refunds are paid

A refund goes back to the card or account the gift came from. Your bank may take a few days to show it. A refunded gift is no longer tax-deductible, and its receipt is cancelled.

6. Monthly gifts

You can stop a monthly gift at any time from your account. If you cannot sign in, write to contact@adoptastudent.net and we will stop it for you. Stopping a monthly gift does not refund gifts already made.

7. Disputes with your bank

If you think a charge is wrong, please write to us first. A dispute through your bank takes longer, and we can usually put a genuine mistake right within days.

8. Changes to this policy

If this policy changes, we will publish the new version here with its date. Changes do not affect gifts already made.

9. Questions

Write to contact@adoptastudent.net and a person will reply.